Get Advice by Appointment, Email, and Phone
To streamline your case, please contact us in one of these ways:
Advising staff offer's one 10-minute advising appointment for international students, in person or by Zoom:
Monday to Friday, 10:00–noon and 2:00–4:00 ET
Most questions and services, including CPT, OPT, tax questions, and extensions may be sent via email. We will respond to non-urgent advising questions received by email within 3-5 business days.
Call our office during our regular business hours:
Monday to Thursday, 8:30–4:30 ET and Friday, 8:30 - Noon
We will respond to non-urgent advising questions received by phone within 24 hours.
All urgent advising questions will be responded to as soon as possible. The following issues are considered urgent:
- Status or document (e.g. I-20 or DS-2019) expiration within a week
- International travel within three days
- CPT/OPT authorization with employment beginning within three days
Come to 300 Caldwell Hall during office hours to pick up I-20, SSN letters, and DS-2019 or I-797 notices or to drop off documents. For more involved issues, please make an appointment.
Request Travel Signatures Online
If your I-20 or DS-2019 travel signature has expired: Request a travel signature online, and we will mail you the electronically signed document. You do not need to make an appointment to request a travel signature.
Please note that F-1 students do not need an original signature on I-20s. The digital document with an electronic signature is fully acceptable for your travel needs. Note that we still recommend original signatures on DS-2019 forms for students and scholars on a J-1 visa.
COVID-19 International FAQ
If You Need Emergency Help ...
Cornell provides resources! Find out how to get the help you need at any hour.
Limited funding support may be available to international students experiencing a health care or family emergency.
International travel expenses due to serious illness or death in the immediate family
- Emergency medical expenses not covered by insurance
- Essential and emergency dental work
Email us for additional information.
Our International Services team is here to help if you have a problem, big or small. Make an appointment to speak with an advisor. It’s easy.
Email us to set up an appointment with an immigration advisor for questions that will take more than 10 minutes.