Get Advice
Get Advice by Ticket, Appointment, and Phone
To streamline your case, please contact us in one of these ways:
Tickets
International Services has a new online ticket system. When you open a ticket, you will find information you need quickly and get connected with an advisor if you need individual help.
Tech Students: For the fastest response from a Cornell Tech advisor, email your question to studentaffairs@tech.cornell.edu.
Appointments
Advisors offer 10-minute advising appointments for international students. Appointments are in person (300 Caldwell Hall) or by Zoom:
Monday to Friday, 10:00 a.m – 12:00 p.m. and 2:00 – 4:00 p.m. ET
Phone
Call our office during regular business hours:
Monday to Friday, 8:30 a.m – 4:30 p.m. ET
We will respond to non-urgent advising questions received by phone within one business day.
What's Urgent?
All urgent questions will be answered as soon as possible. The following issues are considered urgent:
- Status or document (e.g. I-20 or DS-2019) expiration within a week
- Return to the U.S. within three days and travel signature or document required.
Locations and Office Hours
Student Advisors
300 Caldwell Hall - open Monday to Friday, 8:30 a.m – 4:30 p.m. ET
Scholar Advisors
115 Day Hall - open Monday to Friday, 8:30 a.m – 12:00 p.m. and 1:00 – 4:30 p.m. ET
More Services
Document Pickup/Drop-off
Students: Come to 300 Caldwell Hall during office hours to pick up I-20, SSN letters, and DS-2019 or I-797 notices or to drop off documents. For more involved issues, please make an appointment.
Scholars: Come to 115 Day Hall during office hours to pick up SSN letters, DS-2019s, or I-797 approval notices or to drop off documents. For more involved issues, please contact us.
Request Travel Signatures Online
If your I-20 or DS-2019 travel signature has expired: Request a travel signature online, and we will mail you the electronically signed document. Please note that a digital I-20 or DS-2019 with an electronic signature is fully acceptable for your travel needs. You do not need to make an appointment to request a travel signature.
Extended Appointments
Contact us to set up an appointment with an immigration advisor for questions that will take more than 10 minutes.
International Services Newsletter
Our email newsletter goes out monthly during the academic year to Cornell's international students, faculty, and staff. The newsletter highlights vital immigration information and campus resources for Cornell's international community. If you missed last month: Find the most recent issue's immigration advice at Global Cornell.
All Cornell-sponsored international students are automatically subscribed to the International Services newsletter. Scholars and campus partners can choose to subscribe to the mailing lists.
If You Need Emergency Help ...
Cornell provides resources! Find out how to get the help you need at any hour.
Financial Emergency
Limited funding support may be available to international students experiencing a health care or family emergency. Email us for additional information.
Eligible expenses:
- International travel expenses due to serious illness or death in the immediate family
- Emergency medical expenses not covered by insurance
- Essential and emergency dental work
International Services Advisory Board
If you're committed to internationalization at Cornell, find out how you can join our Cornell student advisory board!
