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Get Advice

Get Advice by Appointment, Email, and Phone

To streamline your case, please contact us in one of these ways:


Advising staff offers one 10-minute advising appointment for international students, in person or by Zoom:

Monday to Friday, 10:00–noon and 2:00–4:00 ET

Schedule an Appointment


Most questions and services, including CPT, OPT, tax questions, and extensions may be sent via email. We will respond to non-urgent advising questions received by email within 3-5 business days.



Call our office during our regular business hours:

Monday to Friday, 8:30–4:30 ET

We will respond to non-urgent advising questions received by phone within 1 business day.

Call: +1-607-255-5243

What's Urgent?

All urgent advising questions will be responded to as soon as possible. The following issues are considered urgent:

  • Status or document (e.g. I-20 or DS-2019) expiration within a week
  • International travel within three days
  • CPT/OPT authorization with employment beginning within three days

More Services

Document Pickup/Drop-off

Come to 300 Caldwell Hall during office hours to pick up I-20, SSN letters, and DS-2019 or I-797 notices or to drop off documents. For more involved issues, please make an appointment.

Request Travel Signatures Online

If your I-20 or DS-2019 travel signature has expired: Request a travel signature online, and we will mail you the electronically signed document. You do not need to make an appointment to request a travel signature. 

Please note that a digital I-20 or DS-2019 with an electronic signature is fully acceptable for your travel needs.

If You Need Emergency Help ...

Cornell provides resources! Find out how to get the help you need at any hour.

Financial Emergency

Limited funding support may be available to international students experiencing a health care or family emergency.

Eligible expenses:

  • International travel expenses due to serious illness or death in the immediate family

  • Emergency medical expenses not covered by insurance
  • Essential and emergency dental work

 Email us for additional information.

Get Advice

Our International Services team is here to help if you have a problem, big or small. Make an appointment to speak with an advisor. It’s easy.

Contact Us
+1 (607) 255-5243
300 Caldwell Hall

Extended Appointments

Email us to set up an appointment with an immigration advisor for questions that will take more than 10 minutes.

International Services Advisory Board

If you're committed to internationalization at Cornell, find out how you can join our Cornell student advisory board!