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Cornell University

International Services

Office of Global Learning

Get Advice

To streamline your case, please contact us by opening a ticket. We are also available to support you in person and on Zoom.

Get in Touch: Open a Ticket

International Services' ticket system is the best way to get advice in most cases. When you open a ticket, you'll find information you need quickly and get connected with an advisor if you need individual help.

Your questions and requests are important to us. Urgent questions are answered as soon as possible. Advisors respond to all other tickets in the order received. Submitting multiple tickets for the same request does not speed up the response. Thanks for your patience!

Open a Ticket

Cornell Tech Students: For the fastest response from a Cornell Tech advisor, email studentaffairs@tech.cornell.edu.

Appointments

Advisors offer 10-minute advising appointments for international students, in person at 300 Caldwell Hall or by Zoom.

Monday to Thursday, 10:00 a.m–12:00 p.m. and 2:00–4:00 p.m. ET
Friday 10:00 a.m–12:00 p.m. and 2:00–3:30 p.m. ET

Extended appointments (longer than 10 minutes) are available upon request by opening a ticket.

Schedule an Appointment

Emergency Help

Cornell provides resources! Find out how to get the help you need at any hour.

Urgent Questions

The following questions are considered urgent:

  • Status or document (e.g. I-20 or DS-2019) expiration within a week
  • Return to the U.S. within three days and travel signature or document required

Financial Emergencies

Limited funding support may be available to international students experiencing a health care or family emergency. Email us for additional information. Eligible expenses:

  • International travel expenses due to serious illness or death in the immediate family
  • Emergency medical expenses not covered by insurance
  • Essential and emergency dental work

Locations and Services

Students

300 Caldwell Hall: Open Monday to Thursday, 8:30 a.m–4:30 p.m. ET. Friday, 8:30 a.m.–3:30 p.m. ET (June 13 - August 15)

Document Pickup/Drop-off: Come to Caldwell Hall during office hours to pick up I-20, SSN letters, and DS-2019 or I-797 notices or to drop off documents. For more involved issues, please make an appointment.

Scholars

115 Day Hall: Open Monday to Thursday, 8:30 a.m–12:00 p.m. and 1:00–4:30 p.m. ET. Friday, 8:30 a.m.–12:00 p.m. and 1:00–3:30 p.m. ET (June 13 - August 15)

Document Pickup/Drop-off: Come to Day Hall during office hours to pick up SSN letters, DS-2019s, or I-797 approval notices or to drop off documents. For more involved issues, please contact us.

Request Travel Signatures

If your I-20 or DS-2019 travel signature has expired: Request a travel signature online, and we will mail you the electronically signed document. Please note that a digital I-20 or DS-2019 with an electronic signature is fully acceptable for your travel needs. You do not need to make an appointment to request a travel signature.

Other Ways to Keep in Touch

International Services Newsletter

Our email newsletter goes out monthly during the academic year to Cornell's international students, faculty, and staff. The newsletter highlights vital immigration information and campus resources for Cornell's international community. If you missed last month: Find the most recent issue's immigration advice at Global Cornell.

All Cornell-sponsored international students are automatically subscribed to the International Services newsletter. Scholars and campus partners can choose to subscribe to the mailing lists.

International Services Advisory Board

If you're committed to internationalization at Cornell, find out how you can join our Cornell student advisory board!